[lug] Need Advice on Domain Registration Services
hugh at math.byu.edu
Fri Jul 22 15:15:30 MDT 2005
On Fri, 22 Jul 2005, Bear Giles wrote:
> Jeff Schroeder wrote:
> > My experience with GoDaddy has been pretty negative. I used them for a
> > few domains and SSL certs but was unimpressed with their customer
> > service, *very* unimpressed with their web tools and interface, and
> > generally felt like they proved once again that "you get what you pay
> > for."
> My problem is WAY out in the weeds, but it may be pertinent to
> your decision.
> My employer hosts several domains. Some are paying, some are
> associated with employees. (I host my own domains elsewhere.)
> Anyway, we're migrating our DNS servers from our own hardware to
> Tummy. (To be more precise we'll still run the master DNS server.
> Tummy will be the public slave.) All but one domain have updated
> their whois information.
> The holdout has been unresponsive. Worse, the domain registration
> was screwed up (or he changed it) and we're not listed as the
> technical contact. Who knows, maybe he didn't realize that it's
> the guys who are responsible for his DNS servers, not a slam on
> his skills.
> I contacted GoDaddy's customer service and asked if they could
> correct the records. We're on the fricking record as providing
> both of this DNS servers, send us mail at hostmaster so we can
> verify that we're the ones who should be listed as technical
> contact. This should not be a problem, esp. in those cases where
> the same person is listed as all contacts.[*]
> They can't do that.
> O-kay. We're nice guys, we won't go dark. Yet. But when we do
> this guy is up the creek since there's nothing we can do to update
> this records.
This is the behaviour I would want from a registrar if I were the domain
holder. I wouldn't want them to make any changes unless one of the
contacts requested it. I know its obnoxious, but the domain owner is the
one that needs to be responsible for making sure the dns servers are
I'd send the person a letter and tell him/her that you are going to move
DNS and all of the implications. Give the person a reasonable deadline
(and make sure the letter is certified so you know s/he got it) and then
make the cutover.
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