[lug] Re: [clue-tech] Qwest DSL download speed reduced
nate at natetech.com
Fri May 26 10:59:45 MDT 2006
Ken MacFerrin wrote:
> bof wrote:
>> I've noticed today that my download speed has been limited to about 64
>> kB/s. I've been paying Qwest for their 1.5 Mb service, so a call to
>> their tech support revealed that somehow my account was changed to a
>> 640K one, altho I would continue to be billed for 1.5 Mb.
>> As usual, corporate America could not explain how this happened, but
>> the tech rep did reset the account back to what I had been paying for.
>> So I am posting this FWIW as an alert to other users to make sure that
>> they are getting what they pay for.
> I've had this happen a few times with Comcast too.. I'm on their
> "premium" tier but more than once my cable modem has been pushed the
> normal tier firmware config.. Of course the billing department has
> always been right on track with billing for premium..
Seems like in both cases if you could determine how long the "underage"
was, you should be demanding refunds, at least pro-rated to the lower
level of service.
The front-line people won't be able to authorize it, but call centers
live and breathe by call times -- stay on the phone until they give you
If it's worth your time, of course...
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