[lug] software engineering

Evelyn Mitchell efm at tummy.com
Wed Nov 15 15:03:20 MST 2006

* On 2006-11-13 18:29 Nate Duehr <nate at natetech.com> wrote:
> Evelyn Mitchell wrote:
> >Has anyone else seen Crew Resource Management in an IT or Systems context?
> Ohhh, now THAT's it... the big spark of an idea I was looking for.
> I'm a pilot and I completely "get" CRM, and know how it really does do a 
> pretty dang good job of keeping a lot of failure-prone people alive 
> every day.

I am not a pilot, though I've taken ground school. The strategies for
learning the best way to do common things so you can cope better with
uncommon things that I learned there have been helpful throughout my tech

> Now I'm going to be stewing over this all night -- how to correctly 
> train and apply CRM techniques in IT.  Hell, thinking about how to sales 
> pitch management on trying to use it... hmmmm...

How about 'if it's good enough for pilots and medical staff'..

As a manager, I think the biggest benefit is the opportunity to settle on a
standard workflow which you can both train on, and improve from. When
everything is ad hoc, you can't improve, you can just cope.

> I can definitely see it working in the Operations side of the house, but 
> lacking a real understanding of the typical software "development 
> process" that happens right at a Software Engineer's desk, I am not sure 
> I'd ever be able to figure out how to teach it to Software Engineers as 
> a methodology.

I don't do enough software development to speak about this, but you may
want to look at the Personal Software Process and the Team Software

> Question: Would you consider "pair programming", like what is practiced 
> by the XP methodology folks, similar to CRM techniques in aircraft, 
> minus the refactoring and closed-loop continuous update jive?

I don't know. Pair programming can be quite helpful, but I don't know of
many places that actually do it. Few places track the benefit of higher
quality at a level which would justify doubling their staffing.

> Man that's cool.  CRM in IT.

Thank you for this, you made my day.

Regards,                    tummy.com, ltd 
Evelyn Mitchell             Linux Consulting since 1995
efm at tummy.com               Senior System and Network Administrators

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