[lug] RT?

George Sexton gsexton at mhsoftware.com
Tue Dec 12 19:14:11 MST 2006

I've set it up a few times. It's kind of a pain to get set up, but once 
it's running, it's pretty nice.

I once had a commercial system that was really much nicer. It had a 
workflow module, that was pretty cool.

Matt James wrote:
> LUGies,
> Does anyone on this list use RT (Request Tracker) by Best Practical?  I'm
> looking at possibly implementing this system at my new job which does not
> currently use any type of issue tracking system.  What a headache. I'd like
> to know the pros and cons of this system and maybe some pointers on how to
> get started with it.  The online documentation WIKI looks broken to me so
> I'm turning to this group for some guidance.  
> Matt James
> Network Administrator
> ABC Sign Products
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George Sexton
MH Software, Inc.
Voice: +1 303 438 9585
URL:   http://www.mhsoftware.com/

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