[lug] Open Source ticket/bug tracking systems?

Michael J. Hammel mjhammel at graphics-muse.org
Mon May 10 15:26:46 MDT 2010

On Mon, 2010-05-10 at 15:17 -0600, Kevin Kempter wrote:
> we're going to need a ticketing system shortly. I'll need to be able to 
> isolate each customer so they never see any tickets from other customers. The 
> ability to assign different departments & login ID's per customer and the 
> ability for a logged in customer to search on the status of tickits either 
> within his/her dept or across all tickets for their company would be keen as 
> well.

I think Flyspray (flyspray.org) will do most of this.  Assuming
"departments" is the same as "Project".  It has the ability to limit
visibility to only those people in each project.  However, I don't use
that feature since everyone internally can view all projects.  We use
Flyspray for issue tracking on internal development projects.  You can
place users in different groups and then assign groups to different
projects.  As long as a user is within a group then they have access to
that project.

> Also an easy to use interface for the customers is important.

I chose Flyspray specifically because of its easy-to-use interface.  I
find it much nicer than Bugzilla, Trac or DDTS or some of the others
I've used in the past.
> Any suggestions? will bugzilla do all this? 

Possibly.  It's just a pain to admin compared to something like
Flyspray.  Or at least it was last time I tried it (which was several
years ago now).

Michael J. Hammel                                    Principal Software Engineer
mjhammel at graphics-muse.org                           http://graphics-muse.org
The aim of every artists is to arrest motion, that is life, with artificial
means.  --  William Faulkner

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