[lug] Open Source ticket/bug tracking systems?

Sean Brady sbrady at gtfservices.com
Mon May 10 16:13:54 MDT 2010

Hello all,

I'm new to this list, and I am looking forward to meeting everyone at 
the next meeting.  In the meantime, check out Redmine 
(http://www.redmine.org/).  I have been using it for a couple months now 
and I've been very happy with it.  It has a pretty granular permission 
set, so you can restrict access to different projects based on user ID.  
It also supports LDAP authentication, which is a big plus for me.  It 
also supports issue creation via email, and will do email notification 
on issue add/edit/delete.

The thing that I like the most about it is that it's a complete project 
management system and it's very flexible.  You can change almost any 
field, or ad your own.  It will support issues from initial report to 
the fix, with a visual roadmap.  It will also integrate with most OSS 
SCM's.  I have it running on the same machine that I use as my master 
GIT repository internally, and it allows you to see commit comments, 
diffs, files, etc.  You can set keywords for status changes based on 
words in the commit comments- IE "fixes issue #34", and Redmine will 
change the status of the issue accordingly.  It supports time tracking, 
has integrated GANTT charts, and a plugin structure with great community 

It's based on Ruby on Rails, which might turn some people off, but I've 
been real happy with it.

Best of luck,


On 05/10/2010 03:31 PM, Bear Giles wrote:
> I've used mantis (http://www.mantisbt.org/) in the past.  I don't like 
> bugzilla since it's definitely oriented towards bugs, not broader 
> issue tracking.
> Bear
> On Mon, May 10, 2010 at 3:17 PM, Kevin Kempter 
> <kevin at kevinkempterllc.com <mailto:kevin at kevinkempterllc.com>> wrote:
>     Hi All;
>     we're going to need a ticketing system shortly. I'll need to be
>     able to
>     isolate each customer so they never see any tickets from other
>     customers. The
>     ability to assign different departments & login ID's per customer
>     and the
>     ability for a logged in customer to search on the status of
>     tickits either
>     within his/her dept or across all tickets for their company would
>     be keen as
>     well.
>     Also an easy to use interface for the customers is important.
>     Any suggestions? will bugzilla do all this?
>     Thanks in advance
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