[lug] Open Source ticket/bug tracking systems?

Mike Stanczyk stanczyk at pcisys.net
Mon May 10 19:18:55 MDT 2010

On Mon, 10 May 2010, Kevin Kempter wrote:

> Hi All;
> we're going to need a ticketing system shortly. I'll need to be able to
> isolate each customer so they never see any tickets from other customers. The
> ability to assign different departments & login ID's per customer and the
> ability for a logged in customer to search on the status of tickits either
> within his/her dept or across all tickets for their company would be keen as
> well.
> Also an easy to use interface for the customers is important.
> Any suggestions? will bugzilla do all this?

Possibly RT. http://bestpractical.com/rt/
I've used it in a help desk situation but that was years ago.  We used it
as a pure internal only tracker so I don't know how strong the user
seperation is.


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