[lug] Trimble 13023 Desktop Support

Robert Racansky robert.racansky at gmail.com
Wed Nov 29 14:02:29 MST 2017

Again, this is not Linux related, but . . .

Do any of you know anybody at Trimble?

I applied for a job there, and would appreciate it if anybody could
put in a word for me.  I've already had a 1st level phone interview
with one of their "talent advisors", but any bit helps.

As usual, I am short of bribe money this month, so all I can offer is
a "thanks".


Desktop Support Specialist

Location: US - CO, Boulder
ID: 13023
Time Type: Regular
# of Openings: 1


Trimble  is recruiting for a IS Help Desk Coordinator to fill an
opportunity in Boulder, CO.

Job Summary:

Responsible for screening, referring, diagnosing, and when possible
resolving internal inquiries and work requests as they relate to the
maintenance and support of personal computers and related systems and
software. May assist in performing advanced troubleshooting in the
identification of applicable problems relating to Apple, PC’s,
applications software and basic network communications.  The IS
Helpdesk Coordinator will handle a broad range of equipment to
diagnose, troubleshoot and repair hardware and software problems.

Job Responsibilities & Duties:

Take telephone calls and support requests from Trimble employees in
Boulder, other Colorado offices, and worldwide as necessary.
Creation, resolution and escalation of tickets in the IS Helpdesk system.
Installs new hardware, following design or installation
specifications; including desktops, laptops and printers.
Configuration and support of phone equipment and mobile devices.
Rotating weekend on-call duties.
Resolve user problems individually or in conjunction with other Help
Desk staff, and when necessary escalate problems to other IS staff and
resources in a timely and effective manner
To make sure that any faults associated with desktop computers are
remedied in the shortest time possible with the least disruption for
the user. This includes system hardware problems, operating system
problems, supported application configurations and basic network
connectivity issues
Frequently interacts with peers, other IS staff, IS management and
business group managers and employees in support of end users and the
corporate IS infrastructure

Skills & Experience Required:

Must possess intermediate knowledge of Apple & DELL hardware and all
mainstream software applications, including Windows 7-10, MS Office,
macOS, remote access/control tools, Cisco IP phones, iPhones,
Androids, etc.
In depth & Advanced knowledge of hardware, mainstream software
applications, operating systems including macOS, and mobile devices.
Experience with Google Apps for Work a plus.
A customer service focus with strong phone skills.
Must have superior verbal and written communication skills.
Personable and able to deal with a wide range of customers with
different skill levels and cultures in a positive and friendly manner.
Must be able to successfully participate as a member of a team-based
Must be able to solve problems by exploring alternatives and selecting
the appropriate solution that is best for the end-user and the
Must have demonstrated track record of excellent customer service delivery.
Must have the ability to work successfully with little supervision.

Education / Experience:

Minimum of 5-7 years’ experience in an Information Systems support
environment, with an understanding of the interface between the
business units and the IS organization.
Must have excellent Apple, PC and networking skills.
Must be able to work on assignments that are very complex in nature
where significant judgment is required in resolving problems and
making routine recommendations.
Must be able to develop new methods and practices to resolve new
problems.  Requires significant knowledge and experience with a wide
variety of software, hardware and Apple & PC operating systems.
Apple Certified Specialist a plus.
ITIL Certification a plus.

Trimble is transforming the way the world works by delivering products
and services that connect the physical and digital worlds. Core
technologies in positioning, modeling, connectivity and data analytics
enable customers to improve productivity, quality, safety and
sustainability. From purpose built products to enterprise lifecycle
solutions, Trimble software, hardware and services are transforming a
broad range of industries such as agriculture, construction,
geospatial and transportation and logistics.

Trimble is proud to be an Equal Opportunity and Affirmative Action
Employer and considers qualified applicants for employment without
regard to race, gender, age, color, religion, national origin, marital
status, disability, sexual orientation, status as a covered veteran in
accordance with applicable federal, state and local laws, or any other
protected factor. EOE/M/F/V/D

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